Frequently Asked Questions
Everything you need to know about our hand-stitched needlepoint accessories.
How long does shipping take for hand-stitched items?
Standard shipping typically takes 3-5 business days for in-stock items. Custom or monogrammed orders may require additional time for hand-stitching and quality inspection.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged items within 30 days of purchase. Please note that custom-made and monogrammed products are final sale and cannot be returned.
How do I care for my needlepoint products?
To maintain the longevity of your needlepoint, we recommend spot cleaning with a damp cloth and mild soap. Avoid soaking the leather or getting the wool threads excessively wet.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How do I determine my belt size?
For the best fit, we recommend ordering a belt that is 2 inches larger than your pant waist size. For example, if you wear a size 34 pant, we suggest a size 36 belt.
Can I request a custom design?
We love creating unique pieces. You can contact our custom design team for personalized needlepoint projects, including custom belts, coasters, and key fobs for schools, clubs, or corporate gifts.